Delivery

What is your cancellation policy?

Orders can be canceled up to 48 hours before the delivery date given. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we

What day do you deliver to me

Please refer to this Document to see when we deliver to your post code area.

Do you assemble my furniture

If you have ordered a sofa, our delivery team will assemble your sofa in any room of choice. This is included as part of our delivery service at no extra cost. There is no assembly included on flatpack furniture and other items.

How does delivery work

Your order will be delivered in 1-7 working days if your item is in stock. This excludes external delivery for Scotland. You will receive a confirmation email with your delivery date once you have placed your order. On the day of you delivery your it

How do I know if something is out of stock

The delivery days/ weeks time frame will be different on the items description page. Where it would usually say underneath the item that delivery is 1-7 working days will say something instead a long the lines of 4-6 weeks. This means we do not have

My delivery is meant to be arriving tomorrow, but I still don't have the tracking number

Routes normally are not completely finalised up until around 5pm, due to any cancellations that may have occurred or rescheduling. Because of this ETAs normally aren't sent out until late afternoon, just to avoid confusion and any misinformation bein

Does the sofa come in parts to fit through my doorway or through my hallway

Most of our sofas are designed to fit through standard doorways (70-71 cm wide). Some sofas can be partially disassembled, such as removing the arms, to allow for easier entry. Any sectional sofa's such as U shaped sofa's, or corner sofas come in sep

Scotland delivery

Your order will be delivered within 10-14 business days by an expert delivery team. They will call or text you to confirm an exact delivery date once they have collected your items from our warehouse. The delivery will be between 7am - 7pm. The day b

Northern Ireland

Your order will be delivered within 14 business days by an expert external courier. They will call or text you to confirm an exact delivery date once they have collected your items from our warehouse. The delivery will be between 7am - 7pm. The day b