Delivery
What is your cancellation policy?
Orders can be canceled up to 48 hours before the delivery date given. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we
What day do you deliver to me
Please refer to this Document to see when the external delivery team that we use delivers to your post code area.
Do you assemble my furniture
If you have ordered a sofa, the external delivery service that we use will assemble your sofa in any room of choice. This is included as part of their delivery service at no extra cost. There is no assembly included on flatpack furniture and other i
How does delivery work
Your order will be delivered by an external delivery service in 1-7 working days if your item is in stock. This excludes external delivery for Scotland. You will receive a confirmation email with your delivery date once you have placed your order. On
How do I know if something is out of stock
The delivery days/ weeks time frame will be different on the items description page. Where it would usually say underneath the item that delivery is 1-7 working days will say something instead a long the lines of 4-6 weeks. This means we do not have
My delivery is meant to be arriving tomorrow, but I still don't have the tracking number
Routes normally are not completely finalised up until around 5pm, due to any cancellations that may have occurred or rescheduling. Because of this ETAs normally aren't sent out until late afternoon, just to avoid confusion and any misinformation bein
Does the sofa come in parts to fit through my doorway or through my hallway
Most of our sofas are designed to fit through standard doorways (70-71 cm wide). Some sofas can be partially disassembled, such as removing the arms, to allow for easier entry. Any sectional sofa's such as U shaped sofa's, or corner sofas come in sep
Scotland delivery
Your order will be delivered within 10-14 business days by an external delivery serrvice. They will call or text you to confirm an exact delivery date once they have collected your items from our warehouse. The delivery will be between 7am - 7pm. The
Northern Ireland
Your order will be delivered within 14 business days by an expert external courier. They will call or text you to confirm an exact delivery date once they have collected your items from our warehouse. The delivery will be between 7am - 7pm. The day b